How to Cancel
Cancellation requests must be made via email or by contacting our customer service.
Within 24 Hours of Booking
You are eligible for a full refund.
After 24 Hours of Booking but Before Scheduled Service
A cancellation fee may apply, which will be communicated to you at the time of cancellation.
On the Day of Service or Failure to be Available for Service
No refund will be provided.
Company-Initiated Cancellations
We reserve the right to cancel your booking under certain circumstances, including but not limited to:
Inadequate or Inaccurate Information Provided During Booking
If the information provided by the customer is found to be inadequate or inaccurate.
Unsafe or Inaccessible Pickup or Delivery Locations
If the locations are deemed unsafe or inaccessible.
Violation of Our Terms and Conditions
If there is any violation of our terms and conditions.
In such cases, you will be notified of the cancellation, and the refund amount will be calculated and processed as per our refund policy.
Eligibility for Refunds
Refunds are subject to the cancellation policy mentioned above.
If you are eligible for a refund, it will be processed within a reasonable timeframe.
Refund Processing
Refund processing times may vary based on the payment provider and financial institution.
Non-Refundable Items
Booking fees or additional service charges may be non-refundable.
If you have any questions or need assistance with cancellations or refunds, please contact our customer service team at hello@shreemahavirpackers@gmail.com or call us at 7666866604 | 7666866602.
